Services
CTI provides the following contracted services. For additional information, please contact us.
Genesys Call Centre Suite
Genesys (www.genesyslabs.com), a wholly owned subsidiary of Alcatel, is the leading supplier of call centre software worldwide. They deliver hardware independent, real-time customer interaction solutions including the leading voice platform to many of the world's largest companies and many of the most successful medium-sized businesses.
CTI can provide you with Genesys qualified engineers to help you customise your Genesys solution to meet your specific business needs. We specialise in:- Genesys softphone development and customisation;
- Historical and real-time report development and customisation (CCA/CC Pulse/Call Concentrator).
Working with Genesys Professional Services, NEC and Dimension Data we have provided these services to some of Australia's largest organisations, including the ANZ Bank, AAPT, Virgin Mobile and NSW Police.
Periphonics IVR Development
Periphonics has been a leading worldwide supplier of IVR (Interactive Voice Response) and advanced speech processing systems for over 30 years.
With many years of experience with the Periphonics PeriPro development environment, CTI are ideally placed to help you develop and test your in-house IVR applications. Previous projects have included some of the largest and most complex IVR systems in Australia, including:- Qantas - Airline Aircrew Rostering
- RTA - Motor Registry Information Service
- NAB - Telephone Banking Service
- Telstra Multimedia - Informational Services Applications
NEC CTI Solutions
By using our extensive knowledge of the NEC PBX platform and OAI interface, we can develop tailored CTI solutions for your business, such as:- Click to dial from legacy directory applications
- Serviced office call routing software
- Integration with hot-desking "hotelling" software